Mesinkuda Privacy Policy

1 Introduction and Scope of Privacy Policy

Welcome to the mesinkuda Privacy Policy page. We understand that your trust is our most valuable asset. As a trusted online gaming platform in Malaysia, mesinkuda is fully committed to protecting and respecting the privacy of every member who uses our services.

This Privacy Policy describes how we collect, store, process, use, and protect your personal information when you use the mesinkuda website, mobile app, and all related services we offer. This document also outlines your rights as a data owner and how you may exercise those rights.

This Policy applies to all mesinkuda platform users without exception, including website visitors, prospective members in the registration process, active members, and former members. By registering or using any part of our platform, you are deemed to have read, understood, and agreed to the terms stated in this Privacy Policy.

2 Types of Personal Data We Collect

Mesinkuda only collects information that is strictly necessary for service provision, identity verification and compliance with applicable laws. In general, the data we collect falls into three main categories:

We do not collect sensitive data categories such as health information, political views, or religious beliefs unless required by applicable law. All data collection is conducted transparently and with your full knowledge.

3 How We Collect Your Information

Mesinkuda collects your personal information through several different channels throughout your interactions with our platform. Understanding these channels helps you know exactly when and how your data is collected.

• Account Registration: When you register as a mesinkuda member, you voluntarily provide basic information such as your name, email, phone number, and date of birth.
• KYC Process: During identity verification, you submit official documents such as your MyKad, passport, or bank statement to fulfil legal requirements related to AML and KYC.
• Financial Transactions: Every time you make a deposit or withdrawal, the relevant transaction details are automatically recorded in our system.
• Platform Usage: Technical data is collected automatically when you browse our website or use our app, including your IP address, device type, and usage behaviour.
• Communications with Support: When you contact our customer support team via live chat or email, the content of that communication is stored for record-keeping and service improvement purposes.
• Cookies and Tracking Technologies: We use session cookies and persistent cookies to maintain your login, analyse usage patterns, and personalise your gaming experience.

4 Purpose of Using Your Personal Data

Mesinkuda uses the personal data we collect solely for legitimate and stated purposes. We will not use your data for any other purpose without obtaining your consent first. The following are the primary purposes of data use:

• Service Provision: Processing account registration, verifying identity, processing deposits and withdrawals, and providing access to all games on our platform.
• Security and Fraud Prevention: Identifying and preventing fraudulent activity, money laundering, bonus abuse and any other security threats to our platform.
• Customer Support: Handling your enquiries, complaints and assistance requests more efficiently and effectively.
• Legal Compliance: Fulfilling legal obligations related to KYC, AML and reporting requirements set by the relevant authorities.
• Responsible Gaming: Monitoring your gameplay patterns to identify signs of problem gambling and provide appropriate support when needed.
• Product Improvements: Analysing usage patterns to improve platform design, user experience and various new features that are more relevant.
• Marketing Communications: Sending you promotional information, new bonuses and exclusive offers — only if you have given consent to receive such communications.

5 Data Sharing with Third Parties

Mesinkuda does not sell your personal data. However, in certain limited circumstances, we may need to share some of your information with carefully selected third parties in order to provide you with better services.

• Payment Providers: Required transaction information is shared with payment processors such as FPX, DuitNow, Touch 'n Go and crypto processors to facilitate your deposit and withdrawal transactions.
• Game Providers: Minimal game session information is shared with our game software providers to ensure a smooth and secure gaming experience.
• Legal Authority: We may be legally required to disclose certain information to law enforcement agencies or regulatory bodies upon lawful request.
• Technical Service Providers: Companies providing infrastructure, cloud computing, and cybersecurity services may require limited access to data for system maintenance purposes.

All third parties working with mesinkuda are bound by strict confidentiality agreements and must comply with our privacy policy. They are only permitted to process data required for the specified purpose and may not use it for any other reason.

6 Data Storage, Transfer and Retention Period

All mesinkuda member data is stored on secure servers protected by strict access control systems. Our primary servers are equipped with 24/7 monitoring to detect and prevent any intrusion attempts or unauthorised access.

In some situations, your data may be processed or stored outside Malaysia, particularly when using international cloud computing services. In such cases, we ensure that any data transfer is carried out in accordance with data protection standards equal to or higher than those applicable in Malaysia.

Regarding data retention periods, mesinkuda follows a minimum necessary retention policy:

• Active account data: Retained for the duration of the active account and two (2) years after account closure.
• Financial transaction records: Retained for five (5) years in accordance with AML legal requirements.
• KYC records and identity verification: Retained for five (5) years or as directed by the relevant authorities.
• Customer support communication logs: Retained for three (3) years.
• Technical and security log data: Retained for twelve (12) months.

Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered by any party.

7 Your Rights as a Data Owner

Mesinkuda fully recognises your rights as the owner of your personal data. We provide straightforward and transparent mechanisms for you to exercise the following rights at any time:

To exercise any of the above rights, please contact our data protection team via live chat on the platform or send us an email at [email protected]. We will verify your identity before processing any requests related to your personal data.

8 Data Security and Protection Measures

Mesinkuda continuously invests in the latest security infrastructure to ensure your personal data remains safe and protected at all times. Our security systems are designed to provide comprehensive, multi-layered protection against various cyber threats.

• 256-bit SSL/TLS Encryption: All communications between your device and mesinkuda servers are encrypted using the same technology employed by banks and major financial institutions.
• Two-Factor Authentication (2FA): An additional security layer available to all member accounts, requiring verification via your mobile device each time you log in.
• 24/7 Security Monitoring: Our cybersecurity team monitors suspicious activity in real time around the clock to detect and respond to any threats.
• Strict Access Control: Only authorised staff may access member personal data, and every access is recorded in an audit log stored securely.
• Regular Data Backups: Your data is automatically backed up to separate server locations to ensure service continuity in the event of a technical failure.
• Regular Penetration Testing: Our platform undergoes comprehensive security testing by independent security auditors to identify and close any vulnerabilities.

While we take every measure to protect your data, no system in the world can guarantee absolute security. In the event of a data breach affecting your information, mesinkuda will notify you within 72 hours of the incident being identified.

9 Cookies and Tracking Technologies

Mesinkuda uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us recognise you on subsequent visits and tailor your experience based on preferences you have previously set.

The types of cookies we use include:

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
• Preference Cookies: Saving your preferences such as language, currency and display settings so you do not need to reset them on every visit.
• Analytics Cookies: Helping us understand how members use our platform so we can continuously improve the user experience.
• Security Cookies: Helping detect and prevent fraudulent activity and unauthorised access attempts to your account.

10 Privacy Policy Amendments and How to Contact Us

Mesinkuda reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the latest technological developments. Any material changes will be communicated to you via in-platform notifications or through your registered email at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this document will always reflect the most recent modification date. We encourage you to review this page periodically to stay informed about how we handle your personal data.

If you have any questions, concerns, or wish to exercise your privacy rights, you may contact our Privacy and Data Protection team via:

• Live Chat: Available 24/7 directly within the mesinkuda platform for immediate responses.
• Email: [email protected] — we aim to respond within 48 business hours.

We value every piece of feedback from our members and are committed to addressing all privacy concerns seriously and with full respect. Your trust is our priority.